FAQ - Ottoman

Frequent Ask Questions

1Is there any charges for shipping?
Yes. The shipping is calculated: West Malaysia: RM50, East Malaysia: RM100
2Is there any warranty for the carpet that I purchase?
Yes. We give 1 year warranty for all carpets that is caused by manufacturing defect.
3Who need to bear the shipping cost for returning?
We will take care of it. You do not need to pay for it.
4What is the weight of the carpet?
The total weight of the carpet including packing that ready for shipping is approximately 3kg.
5Will the mat fit for my car?
Yes. Our mats fit well for different car models as we did have the molds for most of the cars. If your car model is not in our mold list, you can simply drive your car to our workshop and we will have them custom made for you.
6Will there be additional charges if custom made?
Yes. Additional charges will be applied but you can rest assure it will not cost you a fortune. We are charging with very reasonable price.
7Is the price include GST?
No. The price is exclude of 6% GST which will need to add to the price of product that you purchase.